Frequently asked questions

Orders & payment

Which payment methods do you accept?

Credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay and PayPal. Payment is processed by our secure provider: we never have access to your card details.

Can I order without creating an account?

Yes, guest checkout is available. Creating an account simply lets you track your orders and find your favourites.

How do I use a promo code?

Enter your code in your bag or at the payment step, then click “Apply”. One code per order.

Delivery

Where do you deliver?

To Luxembourg, Belgium, France and Germany. All orders are shipped from Luxembourg.

How much does delivery cost?

Standard delivery in Luxembourg costs €4.90 and is free on orders from €80.

How long does delivery take?

We prepare your parcel within 24–48 working hours. Then allow 2 to 3 days in Luxembourg and 3 to 5 days elsewhere in Europe (24–48 h with express).

Returns & exchanges

Can I return an item?

Yes, you have 14 days from receipt to return an unworn item with its tags attached.

How do I exchange a size?

Write to us via the Contact page with your order number: we'll guide you through the exchange, subject to stock availability.

When will I be refunded?

Within 14 days at most of receiving your return, to the payment method used for the order.

Products & sizing

How do I choose my size?

Each product page details the fit and the size worn by the model. You can also check our size guide with measurements in centimetres.

How do I care for linen?

Gentle wash at 30 °C, air dry and iron lightly while slightly damp. Linen creases naturally: that's all part of its charm.

An item is sold out — will it come back?

Our pieces are made in small quantities. Some come back, others don't: follow us on Instagram to hear about restocks.

Can't find your answer? Contact us